Privacy Policy

1. Introduction

Welcome to Kennah Stays ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

• Register for an account
• Make a reservation
• Contact customer support
• Subscribe to our newsletter
• Participate in surveys or promotions

This information may include:

• Name and contact information (email, phone number, address)
• Payment information (credit card details, billing address)
• Government-issued ID or passport information (when required for bookings)
• Date of birth
• Profile picture
• Communication preferences

2.2 OAuth and Social Login Information

When you choose to sign in using third-party services (such as Google, Facebook, or Apple), we receive:

• Your name and email address
• Profile picture
• Unique identifier from the third-party service
• Email verification status

We do not store your social media passwords, and we only access information that you explicitly authorize.

2.3 Automatically Collected Information

When you access our services, we automatically collect certain information, including:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, click patterns)
• Location information (with your consent)
• Cookies and similar tracking technologies

2.4 Booking and Reservation Information

• Check-in and check-out dates
• Number of guests and children
• Special requests and preferences
• Property reviews and ratings
• Communication with property hosts or our support team

3. How We Use Your Information

We use the collected information for various purposes:

• To provide and maintain our services: Process bookings, manage accounts, and deliver customer support
• To improve our services: Analyze usage patterns, conduct research, and develop new features
• To communicate with you: Send booking confirmations, updates, promotional offers, and important notices
• To process payments: Handle transactions securely through our payment partners
• To prevent fraud: Monitor and prevent fraudulent activities and security breaches
• To comply with legal obligations: Meet regulatory requirements and respond to legal requests
• To personalize your experience: Recommend properties based on your preferences and history

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

4.1 Service Providers

• Payment processors (Stripe)
• Cloud storage providers (Supabase)
• Email service providers
• Analytics services
• Customer support tools

4.2 Property Hosts

We share necessary booking information with property hosts to facilitate your reservation.

4.3 Legal Requirements

We may disclose your information if required by law, court order, or governmental regulation.

4.4 Business Transfers

If we undergo a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption of data in transit (SSL/TLS) and at rest
• Secure authentication with JWT tokens
• Regular security audits and updates
• Access controls and authentication requirements
• Secure payment processing through PCI-compliant partners

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Maintain your session when logged in
• Store reservation details during the booking process
• Analyze website traffic and user behavior
• Deliver targeted advertising

You can control cookie settings through your browser preferences. Note that disabling cookies may limit some functionality of our services.

7. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Data Portability: Request a copy of your data in a structured format
• Opt-out: Unsubscribe from marketing communications
• Restriction: Request limitation on how we process your data
• Objection: Object to certain types of processing

To exercise these rights, please contact us at the information provided below.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

Reservation tokens expire after 1 hour, and authentication tokens expire after 7 days.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we discover that we have collected information from a child without parental consent, we will delete it immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the new policy on our website with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

14. Consent

By using our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.